Home > FAQ > Terms & Conditions of Ordering

Quality warranty:

Our products are made of high quality steel and all spares parts are inspected strictly before shipping. We have quickly responses for your complaint and suggestion.

 

Package:

Using ply-wooden cases and pallet for package to protect the products and avoid the damage during transportation. Also we can customize package according to your special requests.

 

Production time:

Generally need 10-15 days

 

Transportation:

By air, By Express or By sea according to your requests.

 

 

1. Methods of Payment:

T/T (Telegraphic Transfer), PayPal, Western Union or L/C at sight

 

2. Handling time for an order

Based on order quantity, normally it takes 10 days for production. For small order in 3 working days after receiving the advance payment

 

3. Shipping way

Sample order: we suggest Courier express like DHL/UPS/TNT/FEDEX or by air

Bulk order: we suggest by air or by sea.

 

4. Quality Control

We have our own experienced QC.

There will be strict inspection and testing for every order before shipping out.

 

5. After Services:

a. Our sales team will response for your question within 24 hours (Holidays Excluded)

b. Technical Support will be available in any time

 

6. Quality & Service:

A. There will be strict inspection and testing for every order before shipping out.

B. Our sales team and Technical Support will response for your question within 24 hours through email: roschen@roschen.com .

C. Free replacement will provide once the failure confirmed caused or our product quality.